Terms & Conditions

Introduction

Welcome to Hilop Health. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By using our Services, you agree to these Terms. Please read them carefully. If you do not agree, you may not use our Services.

Eligibility & Acceptance

You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services. By using our Services, you represent and warrant that you meet these requirements. If you use our Services on behalf of another person or entity, you represent that you have authority to bind them to these Terms.

Account Registration & Security

• Some features require you to create an account and provide accurate, complete information.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Notify us immediately of any unauthorized use or security breach of your account.
• We reserve the right to suspend or terminate accounts at our discretion.

Permitted Use & Restrictions

• Our Services are for your personal, non-commercial use only.
• You may not use our Services for any unlawful, harmful, or fraudulent purpose.
• You must not attempt to gain unauthorized access to any part of our systems or data.
• You may not copy, modify, distribute, or reverse engineer any part of our Services except as permitted by law.
• You must not upload or transmit any viruses, malware, or harmful code.
• Impersonation, harassment, or abusive conduct is strictly prohibited.
• We reserve the right to suspend or terminate your access for any violation of these Terms.

Orders, Subscriptions & Payments

• All orders are subject to acceptance and availability. We may refuse or cancel any order at our discretion.
• Some products or services may be offered on a subscription basis. By subscribing, you authorize recurring charges until you cancel.
• Prices, payment terms, and billing cycles will be clearly disclosed at checkout. We may change prices at any time, but changes will not affect orders already placed.
• You are responsible for providing valid payment information and ensuring sufficient funds for transactions.
• We use secure third-party payment processors. We are not responsible for errors or losses caused by payment providers.

Shipping, Delivery & Risk of Loss

• Delivery timelines are estimates and may be affected by factors beyond our control.
• We are not liable for delays caused by third-party carriers or unforeseen circumstances.
• Product availability is subject to change. If a product is unavailable after you place an order, we will notify you and issue a refund if applicable.
• Risk of loss and title for products pass to you upon delivery.

Cancellations, Returns & Refunds

• You may cancel orders or subscriptions as permitted by our policies and applicable law.
• Refunds will be processed to your original payment method within a reasonable timeframe.
• Some products (such as prescription items or opened health products) may not be eligible for return due to health and safety regulations.
• For details, please refer to our Refunds & Returns Policy or contact our support team.

User Content & Conduct

• You are responsible for any content you submit, post, or share on our platform.
• You must not post content that is unlawful, offensive, or infringes on the rights of others.
• We reserve the right to remove any content that violates these Terms or our policies.

Privacy & Data Security

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Intellectual Property

• All content, trademarks, logos, and intellectual property on our website are owned by Hilop Health or our licensors.
• You may not use, reproduce, or distribute any content without our express written permission.
• We reserve the right to modify, suspend, or discontinue any part of our Services at any time.
• Feedback or suggestions you provide may be used by us without compensation or acknowledgment.

Disclaimers & Limitation of Liability

To the maximum extent permitted by law, Hilop Health and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of or inability to use our Services.

• Your use of or inability to use our Services;
• Any unauthorized access to or use of our servers and/or any personal information stored therein;
• Any interruption or cessation of transmission to or from our Services;
• Any bugs, viruses, or harmful code transmitted through our platform by any third party;
• Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through our Services.

In no event shall our total liability exceed the amount you paid to us for the applicable product or service.

Indemnification

You agree to indemnify, defend, and hold harmless Hilop Health, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable fees, arising out of or in any way connected with your access to or use of our Services, your violation of these Terms, or your infringement of any rights of another.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts located in [Your City, India].

Before initiating any legal action, you agree to attempt to resolve any dispute with us informally by contacting our support team. If a resolution cannot be reached, the dispute will be resolved through binding arbitration or mediation, as required by applicable law.

Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms & Conditions or our Services, please contact us: