Cancellations & Refunds Policy

Introduction

At Hilop Health, we strive to provide the best experience for our customers. Please read our Cancellations & Refunds Policy carefully to understand your rights and obligations regarding order cancellations, returns, and refunds.

Order Cancellations

• Orders can be cancelled before they are processed or shipped. To cancel, please contact our support team as soon as possible.
• Once an order has been shipped, it cannot be cancelled. You may, however, be eligible for a return or refund as per our policy below.
• Subscription services can be cancelled at any time before the next billing cycle.

Returns & Exchanges

• We accept returns for eligible products within 7 days of delivery, provided the item is unused, unopened, and in its original packaging.
• Certain products, such as prescription medicines, opened health products, or items marked as non-returnable, are not eligible for return due to health and safety regulations.
• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photos for a prompt resolution.
• Exchanges are subject to product availability and approval by our support team.

Refunds

• Approved refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned item.
• Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
• If you have not received your refund within the specified timeframe, please contact your bank or payment provider first, then reach out to our support team if needed.

Exceptions & Non-Returnable Items

How to Request a Cancellation, Return, or Refund

• Contact our support team at info@hilop.com or call +91 9998852888
• Provide your order number, contact details, and a brief description of your request.
• For returns, include clear photos of the product and packaging (if applicable).
• Our team will review your request and guide you through the next steps.

Policy Updates

We may update this Cancellations & Refunds Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this policy or need assistance, please contact us: